Customer Care
Aim
To enhance performance with customer relationship management.
Sample Programme
Content will be tailored to meet your specific needs.
- Why is customer service so important now and what do people really ‘buy’?
- Key concepts in customer care – the Customer Quality Window and Moments of Truth
- The assertive approach with customers
- Questioning, listening and empathy
- Dealing with complaints
- Creative thinking and problem-solving
Venue
This programme can be run on your premises or at a shared venue for a group of authorities.
Facilitator
Jackie Shefferd, Improvement & Development Consultant, SEE
Contact
For further details, please contact Leah Winter.