Handling Aggression
Aim
To enable employees at risk from verbal abuse or violence to deal with confrontational situations in a safe and effective manner.
Sample Programme
Content will be tailored to meet your specific needs.
- Introduction and awareness building
- Legal requirements and policies
- Anticipating and avoiding aggression
- Controlling the situation: using defusion techniques
- Coping with the consequences
Venue
This programme can be run on your premises or at a shared venue for a group of authorities.
Facilitator
Sue Keogh, Improvement & Development Consultant, SEE
Contact
For further details please contact Leah Winter