Assertiveness
Aim
To help participants understand different types of behaviour and their effects and to use assertive skills effectively to deal with difficult situations or people.
Sample Programme
Content will be tailored to meet your specific needs.
- Assertive techniques and when and how to use them
- Dealing with conflict and aggression
- Building self-esteem
- Managing difficult situations
- Effective communication - verbal and non-verbal
Venue
This programme can be run on your premises or at a shared venue for a group of authorities.
Courses are run monthly at West Sussex County Council in Chichester and external delegates are welcome
Comments from recent delegates
"Sue was excellent! She was friendly and approachable and encouraged everyone to join in discussions".
"I found the trainer very helpful and friendly. She had a very high level of knowledge about situations that I have been in at work - which I have had difficulty dealing with".
Facilitators
Sue Keogh, Improvement & Development Consultant, SEE
Jackie Shefferd, Improvement & Development Consultant, SEE
Further Details
Please contact Leah Winter.