Communication Skills
Aim
To improve performance through skilled communications.
Sample Programme
Content will be tailored to meet your specific needs.
- Principles of effective communication
- Rapport skills
- Working with differences in operational style and managing conflict, including a brief look at Transactional Analysis
- Assertiveness
- Communicating effectively on the telephone
Venue
This programme can be run on your premises or at a shared venue for a group of authorities.
Facilitator
Jackie Shefferd, Improvement & Development Consultant, SEE
Further Details
Please contact Leah Winter