Resolving Grievances and Conflict
Aim
To advise on good practice in resolving grievances and conflict in the workplace.
Target audience
People aspiring to supervisory or managerial roles or those wishing to develop or update their skills and knowledge in this sensitive area.
Duration
One day
Outline content
- The organisation’s culture and approach
- Managing representation
- Dealing with collective and individual grievances
- Understanding the statutory frameworks and litigation risks
- The place of mediation
- Determining routes out of the conflict: the remedies
- Formality and informality
Style
Expert input through presentations, with participative discussion and some cases studies.
Venue
This programme can be run on your premises or at a shared venue for a group of authorities.
Further Details
Please contact Sammi Wu.