This development programme is ideal for customer contact centre and all front line staff.
By the end of the programme, participants will have:
Take a look at the next open Energise course.
£249 plus VAT - this price includes both training days (including lunch and refreshments), a 1:1 feedback meeting in the workplace, all materials and a Customer Contact Personal Report.
Jackie Shefferd, Development Consultant, SEE
SEE is a Regional Employers' Organisation. We offer advice to local authorities across the south east, in addition to a range of training, development and consultancy opportunities tailored to your needs.
Prior to Session One, participants will be asked to complete an online personality questionnaire. This will produce a Customer Contact Profile and Personal Report (against a range of customer service competencies). A confidential feedback meeting will be held in your own workplace between Session One and Two.
Session One - will include the context of working in local government at this time, customer care best practice and skills, including rapport and effective communication, assertiveness, Transactional Analysis, and obstacles to communication.
Session Two - will include impression management, political and influencing skills, building resilience and career development.
To attend an Energise programme, or to find out more, please email training@seemp.co.uk or call 01962 840664.
View other personal development courses.
View details of the next Energise Programme on 13 October and 3 November.