Conflict resolution in the workplace skills
Time
2.5 hrs
Facilitator
Jennifer McNeill
In-person
In-person course available
For
Line managers, HR professionals and Trade Union representatives
Purpose
Provides an overview of dealing with a range of conflict situations in the workplace, developing skills and strategies for early intervention or for coaching others.
Learning Outcomes
- Overview of workplace conflict
- Overview of workplace conflict
- Skills and behaviours for dealing with conflict
- Tools and strategies for addressing conflict situations
- Good practice and standards
- Mediation strategies – a pragmatic approach
- The extent of practising various techniques will depend on 1 or 2 day course.
Cost
Please contact for price details
Want more information?
If you would like more information from the facilitator, or if you would like to book this course please get in touch.