Conflict resolution in the workplace skills




2.5 hrs

Headshot of Jennifer McNeill


Jennifer McNeill


In-person course available


Line managers, HR professionals and Trade Union representatives



Provides an overview of dealing with a range of conflict situations in the workplace, developing skills and strategies for early intervention or for coaching others.


Learning Outcomes

  • Overview of workplace conflict
  • Overview of workplace conflict
  • Skills and behaviours for dealing with conflict
  • Tools and strategies for addressing conflict situations
  • Good practice and standards
  • Mediation strategies – a pragmatic approach
  • The extent of practising various techniques will depend on 1 or 2 day course.



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